There are five techniques that have been proven to be effective in resolving, minimizing, and preventing conflicts. And by conflicts I am referring to any of the following that may take place between two or more people: misunderstanding, miscommunications, arguments, disagreements, mixed messages, fighting, etc.
A. Active Listening: Use this approach when you want to let […]
Winning Customer Experiences
Much research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone else’s? If your repeat business is low, what is it that you are doing to drive your customers away? There is a consistent theme […]
I spent some twenty years in the corporate world, for much of it I was not particularly interested in spirituality. It was a world where profits reigned supreme, often with little respect for the rest of society.
It took a while for change to happen in Australia, but led by Ralph Nader in the USA, consumers […]
So today was the day where I almost stopped going to my favorite supermarket here in Milwaukee. If you’re in Milwaukee, you know the one I’m talking about: the cool one downtown that has 1000 different types of produce, and a whole aisle dedicated to gourmet coffee and teas. The one with the free samples, […]
It might sound quick and simple, to say how well your business does in satisfying it’s customers. Hearing such as:-
“We’re increasing our turnover by 14% year to date”
“Our customer complaints are now less than 4% or our transactions”…might sound like music to your ears, but that’s just the time you need to be very careful.
A […]
