It might sound quick and simple, to say how well your business does in satisfying it’s customers. Hearing such as:-
“We’re increasing our turnover by 14% year to date”
“Our customer complaints are now less than 4% or our transactions”…might sound like music to your ears, but that’s just the time you need to be very careful.
A […]
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service that creates customers for life.
Customer service is all about the customer’s perception. You […]
Five minutes into the call I knew this client was going to make my life miserable. The problem was, I already said “Yes.”
Into every professional practice falls a little rain, or better said…walks in a nightmare client. You start losing sleep by a couple of hours every night, you keep thinking about her […]
"I am writing to complain about the widget I bought from your site the other day."
Sell anything and eventually you will be on the receiving end of a sentence like this. So how do you turn a disgruntled customer not just into a satisfied one, but - even better - into a powerful advocate for […]
1. Don’t get Hooked !!!
When people behave towards you in a manner that makes youfeel angry, frustrated or annoyed - this is known as a Hook.
We can even become “Hooked” by the way people look, how theytalk, how they smell and even by their general demeanour.
If we take the bait then we are allowing the […]
